Refund and Returns Policy

1. Introduction
At Rafahia Corporate Pvt. Ltd., customer satisfaction is our top priority. We take pride in offering premium fragrances, including Attars, Perfumes, and Bakhoor under our brand, “Repeat Fragrances.” If you are not entirely satisfied with your purchase, we are here to help with our refund and return policy.

2. Return Eligibility
We accept returns under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The return request is made within 7 days of the delivery date.
  • The item is damaged, defective, or incorrect upon arrival.
  • A parcel opening video is provided clearly showing the unboxing process, which is mandatory for claims involving damage or defects.
  • Proof of purchase (receipt or order confirmation) is provided.

3. Non-Returnable Items
Certain items cannot be returned, including:

  • Opened or used fragrance products due to hygiene and safety reasons.
  • Products purchased under special promotions, clearance, or sale events.
  • Customized or personalized orders.

4. Refund Policy
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

  • If approved, the refund will be processed to the original payment method within 7-10 business days.
  • Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged product sent).
  • If the product is found to be used or tampered with, we reserve the right to deny the refund.

5. Exchange Policy
We offer exchanges for damaged or defective products only. If you need a replacement, please contact our support team within 48 hours of receiving the product.

6. Return Process
To initiate a return:

  1. Contact our customer support team at repeat.fragrances@gmail.com with your order details and reason for return.
  2. Our team will provide you with a return authorization and shipping instructions.
  3. Pack the item securely and send it back using a trackable shipping method.
  4. Once received and inspected, we will process the refund or exchange accordingly.

7. Late or Missing Refunds
If you haven’t received your refund after the stated period:

  • Check with your bank or payment provider, as processing times may vary.
  • If the issue persists, contact us at repeat.fragrances@gmail.com.

8. Contact Us
For any queries regarding our refund and return policy, please reach out to us at:

We appreciate your trust in Rafahia Corporate Pvt. Ltd. and are committed to ensuring a seamless shopping experience.