1. Shipping Destinations
We currently ship to all addresses within India (except Jammu & Kashmir). If your location is not included in our shipping destinations, please contact our customer support for immediate assistance.
2. Processing Time
Orders are typically processed and shipped within 5 business days (excluding weekends and holidays) after receiving your payment confirmation from the bank. We strive to dispatch orders as quickly as possible to ensure timely delivery.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. The exact shipping charges will be displayed at the checkout before the completion of your purchase.
4. Shipping Methods
We offer the following shipping methods to our customers:
- Standard Shipping: Estimated delivery time 5 business days
Please note that delivery times may vary depending on the shipping method selected and the destination.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the courier’s tracking portal.
6. Shipping Delays
While we make every effort to ensure timely delivery, there may be circumstances beyond our control that could cause shipping delays. If you experience any significant delays, please contact our customer support for assistance.
7. Missing or Lost Packages
In the rarest of rare event that your package is lost or missing, please contact our customer support team immediately. We will work with the shipping carrier to locate your package or provide a suitable resolution.
8. Returns Due to Shipping Issues
If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange for reshipment. Additional shipping charges may apply in such cases.
9. Contact Information
If you have any questions or concerns about our shipping policy, please contact our customer support team at repeat.fragrances@gmail.com or 097655 33913.
Thank you for shopping at Rafahia.in!